Within the United States:

We don't want to bury you under a pile of charts and columns, but we don't think that freight should be a profit item either, but let's face it, freight is an expense, and we think it is more honest to charge you our actual costs than to hide it in the cost of the items.

FIRST - we will ship by FedEx (any service) or priority mail, as you request. Since the price increase by FedEx, we find we are using the post office more often. We will select the method that is the best price / performance for your order. If you prefer one over the other, just say so in your comments box. Shipments to PO boxes are, obviously, via the mail. We add a small 75 cent charge to the final actual cost of shipment to defray the cost of packing materials.

TRACKING: Our computers are linked to FedEx, and FedEx will provide you with a tracking number and a tracking link via e-mail to the e-mail address you supplied when you placed your order. We utilize an electronic shipment method for the post office, and all shipments have e-delivery confirmation. If your postal package is shipped by Priority Mail (most are) you will receive a tracking number in an email from us.

INSURANCE: We insure all FedEx and USPS shipments with our own private insurance contract. We handle all claims. Claims are rare, but if yours is lost or damaged, we handle everything, and you only need to sign a form stating that the package was lost/damaged. Once your claim is finalized, we ship new new merchandise, or refund - your choice. The postal service has a manditory waiting period before a claim can be filed. Again, while claims are rare (we average less than one per year), we cannot control this waiting period.

Here is how it breaks down:

We can request, but cannot require FedEx to leave your package without a signature. FedEx allows shippers (us) to require a signature, but we don't unless you request it.

Here are FedEx charges for signature and other special services. If you really want one of these, just use your comments box to ask for them. The charges will be added to your bill.

ABOUT YOUR ESTIMATED FREIGHT: We have used a simple freight calculation based on the dollar value of your order. It is usually fairly accurate. If your order is unusually heavy for its value, then the estimate will be too low. For example if you order 50 hitching rings and nothing else, the estimate will be about 25% too low. Unfortunately, we cannot give you an exact freight amount through the shopping cart, as leather is a natural product, and weights vary each time a product is made.

YOUR SHIPPING ADDRESS: Please be sure you have a valid shipping address when you place an order. Once you are sure, please double check. Unfortunately, customers are so used to typing their address that they sometimes miss small things like 206 instead of 602. The real problem is that FedEx will charge you $5.00 for an address correction, which will appear as a second charge on your order. We don't care to line FedEx's pockets with your money.

Customers outside of the United States:

We will ship by a number of methods, postal and FedEx. You will get to select which one you prefer after you receive an e-mail from us with your freight quote. We will do this as soon as your order is ready to ship, or in advance if it is custom merchandise. Please read that e-mail carefully, as it has a lot of important information. Unfortunately, the new US postal regulations have done away with any type of surface transport. Therefore, you must choose from the various air charges we will provide. We do not usually quote FedEx, as it is very expensive (figure about 3 times EMS rates), if you would like to consider that service, let us know, and we will quote it.

We will not ship your order until you respond to that e-mail, and indicate your preference. If you find that the cost for shipping is too expensive, you may simply respond with a request to cancel the order, and nothing will be charged to your card.

Customs Policies:

Due to export or import restrictions, we are unable to ship in an unlimited manner to the following countries:
Canada over $1,200.00 (US) within 30 days
Italy - any leather product
We additionally do not ship anything to these countries .

We make every effort to insure that your shipment is packed and identified in such a way as to arouse the least suspicion on the part of customs employees (including removing all price and identification tags, and sending your real invoice via email). It is your responsibility, however, to be sure that an item you order is allowed in your country. If an item is seized by your customs authorities, it is not our responsibility to get it released. If your package is returned to us, we will gladly refund the cost of the merchandise, but we cannot refund the freight charges, including return freight, if we have to pay for it. If the items are not returned, we cannot refund any part of your payment.

All packages must be insured, and customs declared, for the full value of the shipment. This is US law, and we cannot risk our business by breaking this law. Additionally all shipments must be insured to their full value. This is credit card regulations.

Thank you!