| Front Page --- Customer Service ---FAQ |
We are just developing a set of questions and answers that we hope will aid both your shopping and BDSM experience. Because this is brand new, there are very few questions and answers. How will there be more? Ask questions! Any questions! Follow the link at the bottom of this page, and submit your question. If you want a personal response, use your real email address. If you don't want to be known to us, use "x@x.com" as your e-mail addresss, and we won't know who you are, and you can wait for your answer to appear here.
| Products | General questions about our products |
| Ordering | General questions about the order process |
| Playing | How do I use... |
| Sizing | Questions about sizing our items |
| Custom | Questions about customizing our products |
Which hood is best?
You ask for sizes on many items, but they aren't for me, they are for numerous people I play with. What do I do?
Do I have to use locks with your locking buckles for them to work?
Can I come and look over your products?
I don't see any women's gear. Why not?
Your policy says I can't return cock and ball gear, what do I do if one doesn't fit?
Do you buy or resell used products, my pants don't fit me any more (sigh)?
Why don't you sell head cleaner?
Why don't you sell lube?
Can I get a discount for quantity?
Which hood is best?
Which is better, chocolate or strawberry?
As a "constant" feel, the ultra padded locking strap hood. For extreme intensity, the inflatable leather hood. . And then there are those that prefer the breath control aspects of others, the cigar play of another, and on and on. Just buy one of each! :-)
You ask for sizes on many items, but they aren't for me, they are for numerous people I play with. What do I do?
First, congratulations on the numerous playmates!
For hoods, we make a general size, that will fit most people. Just tell us you want generic sizing.
For sleep sacks and straight jackets, we can make them to fit a range of sizes, but not to fit someone tiny to someone huge. Just tell us the range of sizes of people you usually play with, and we'll make it to fit that range as best can be done.
How can I order other than on-line?
How can I order other than on-line?
First, you can use the cart to gather your order, and then select "Mailing or faxing payment" as your payment method. You can then print the invoice generated by the cart and send it in.
We provide toll free numbers good in the USA (except Alaska) and Canada.
You can order via voice at:
877 2-LEATHER (253-2843) during our business hours.
or 860 872-7292 if you are not covered in our toll free area.
You can order via fax at:
888 818-2227 24 hours a day
or 860 872-4749, again outside of our toll free area.
In accordance with law, please be advised that the provision of our fax numbers is not an authorization to allow any fax transmittal except those of our customers for the purpose of instituting or following up on a purchase from our company. Translation: No junk faxes permitted.
Lastly there is an old-fashioned print out and fill in order form here that you can print to fax in.
How do I get a cock ring on?
If any of you are laughing, remember the first time you tried!
Two schools of thought. My preference, place it over your cock, and then insert one ball through the ring. Now, carefully insert the second. You should gently pop through. If it goes in real easy, it will come off. If it goes in real hard, it is gonna hurt!
Second school... put both balls through the ring, then fold your cock, and insert it through. I find that getting even a little hard makes this nearly impossible, so it isn't my method of choice.
You can also visit our Media Center and view a video.
What size cock ring shouuld I order?
What size does S/M/L etc. equal?
What is this damn "French" size you keep talking about in surgical gear?
What size cock ring should I order.
That's a tough one. While you can use a tape measure, and pull it just slightly tight at the base of your cock and balls, that may not be completely accurate.
Basic cock rings are real cheap, so buying more than one size won't break your budget. If you are thinking of the stainless ones, you should probably first buy one or more basic ones, and wear them for a couple of days. When you are sure one is comfortable, they you can go ahead and get the more expensive ones in the right size.
What size does S/M/L etc. equal?
We provide a sizing chart on the site. That page is Here.
What is this damn "French" size you keep talking about in surgical gear?
French sizing is a variant of mm sizing. Multiply French by .33 to get millimeters. There is more information on the surgical gateway page, Here.
You don't offer something I want in a locking version. Can I get it that way?
Why can't I have a rubber hood with no holes? I'll do them myself.
You don't offer something I want in a locking version. Can I get it that way?
Again, we have to say yes, and no. Most items that use 1 inch buckles can be changed to locking buckles at $1.50 per buckle. There are a few exceptions (it has to do with patterning). Items with larger buckles are not available locking at this time. You can always call or e-mail to inquire.
Why can't I have a rubber hood with no holes - I'll do them myself.
Sorry, but while we are all in favor of edge play, to this amount, our attorney isn't. We have to at least give you nose or mouth holes.
Leather Creations' Navigator | |||||
 |  | ||||
| |||||